A concierge sign hanging from the ceiling of a hotel room.

Redefining the Standard With Our Innovative Concierge Services

HARP is committed to delivering exceptional services tailored to meet the unique needs of multifamily communities. Our approach enhances daily living experiences, ensuring both convenience and care for residents. From creating an inviting environment to promote community engagement, we help build thriving, connected communities that foster long-term satisfaction.

Responsibilities

Warm and Welcoming Greetings

Our Concierge Team ensures that every resident, guest, and potential resident receives a warm and friendly greeting upon arrival, creating a welcoming atmosphere that sets the tone for a pleasant experience.

Package Handling Excellence

Residents who have provided authorization can trust us to accept and securely manage their packages, maintaining a detailed delivery log to ensure accountability and timely retrieval.

Proactive Follow Up

We go the extra mile to follow up on all completed requests, ensuring that residents are fully satisfled with our services and addressing any concerns promptly and effectively.

Comprehensive Resident Support

From lockout assistance to accepting deliveries, our concierge team is dedicated to providing comprehensive support to residents, ensuring their comfort and convenience at all times.

 

Efficient Guest and Vendor Facilitation

We facilitate guest and vendor arrivals seamlessly by coordinating with residents, providing clear directions, and ensuring entry only to authorized individuals, prioritizing safety and security at alll times.

Meticulous Maintenance

We maintain the cleanliness and upkeep of all common areas meticulously, conducting routine inspections and ensuring that residents can enjoy well maintained facilities and amenities.

Additional Concierge Services

Package Concierge

(Short Term Seasonal Contracts Available)

A Package Concierge manages the receipt, storage, and distribution of packages for residents, ensuring a smooth and efficient process. Key duties include:

  • Receiving and logging deliveries from various carriers.
  • Storing packages in a secure area and notifying residents of deliveries.
  • Managing the pickup process or arranging for delivery to residents' doors.
  • Assisting with returns or special delivery instructions, ensuring residents have hassle free access to their packages.

Pool Attendants

A Pool Attendant monitors pool access and enforces rules to maintain a safe environment. Key duties include:

  • Ensuring cleanliness by tidying up seating areas, restocking towels, and maintaining poolside amenities.
  • Assisting residents with inquiries or requests and ensuring a positive poolside experience.

Resident Event Planning

A Resident Event Planner organizes community events that promote engagement and foster a sense of belonging among residents. Key duties include:

  • Planning and coordinating resident focused events such as social gatherings, holiday parties, and fitness or wellness classes.
  • Working with vendors, caterers, and entertainers to ensure smooth event execution.
  • Promoting events through community newsletters, flyers, and social media.
  • Managing event logistics, including setup, cleanup, and ensuring a welcoming environment for residents to connect.

Commitment to Quality

At HARP quality is our promise. We uphold the highest standards of service, striving to create enriching environments for residents. For more information or to discuss how we can enhance your property’s services, reach out to our dedicated team today.

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